Specialist, IT Support

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Requirements:

• Knowledge and experience in SharePoint, OneDrive, Microsoft Windows and all Microsoft O365 applications is a must
• Bachelor’s degree in computer science, IT or related field
• Strong knowledge of computer systems and networks
• Excellent problem-solving skills
• Proficiency with relevant software applications
• Strong communication abilities to explain technical details to non-technical users
• Relevant certifications like A+ or ITIL is a plus
• Working experience in Zoho platform – Zoho People and Expense preferred
• Knowledge in Azure, Intune, cloud-based backup services
• English communication - both spoken and written.

Responsibilities:

• IT Support - Resolve IT issues reported by team on hardware and software (Windows, O365, Teams, SharePoint, OneDrive, Xero, Dynamics 365 Sales, etc.)
• Manage support tickets - Level 1 & 2
• Providing technical support and troubleshooting for Microsoft 365 applications
• Troubleshoot complex issues
• Employee Onboarding & Offboarding: Onboard or Offboard internal employees timely
• Manage E-mail Accounts
• Manage access in various applications
• Laptop Configuration, etc.
• Account creation and maintenance for various applications
• Document Standard operating procedures and documents for internal usage
• Involve in various IT initiatives and IT Security initiatives
• Other ad hoc IT responsibilities as assigned by the reporting manager
• Exposure to working in MS Forms, Zoho forms, Zoho flow, and automation.