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Remote - Consumer Affairs, Customer Care Specialist

Posted 15 days agoViewed

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💎 Seniority level: Entry

📍 Location: Alabama, Arizona, Florida, Georgia, Mississippi, New Mexico, Tennessee, Virginia, EST

💸 Salary: 16.5 USD per hour

🔍 Industry: Digital driver assistance services

🏢 Company: Agero👥 1001-5000💰 $4,750,000 over 2 years agoAutomotiveInsurTechInformation TechnologyInsurance

🪄 Skills: Customer serviceTroubleshootingComputer skillsTechnical supportCRM

Requirements:
  • Genuine passion for helping others, supported by previous customer-facing experience.
  • Experience in a customer service, sales, or technical support role, ideally in a fast-paced contact center environment.
  • Self-motivated with the ability to work independently in a remote setting.
  • Comfortable handling high-volume calls in a structured, metrics-based environment.
  • Strong computer skills, with an average typing speed of 35 words per minute or more.
  • Experience with Google Workspace (Docs, Sheets, Slides, Gmail).
Responsibilities:
  • Handle each customer interaction with genuine empathy.
  • Manage complex cases related to warranty coverage and technical issues.
  • Provide step-by-step support for vehicle infotainment systems.
  • Collaborate with dealerships, managers, and clients to resolve issues.
  • Prioritize workload for timely follow-ups while keeping detailed notes.
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