Italian Speaking Roadside Assistance Coordinator - Athens (Remote in Greece)

Posted 16 days agoViewed

💎 Seniority level: Preferred experience in customer service, logistics, or coordination roles

📍 Location: Greece, Italy, Malta, Romania, Spain

🗣️ Languages: Italian, English

⏳ Experience: Preferred experience in customer service, logistics, or coordination roles

🪄 Skills: Communication SkillsCustomer serviceOrganizational skillsMultitaskingProblem-solving skills

Fluent in Italian and proficient in English; knowledge of additional languages is advantageous.
Experience in customer service, logistics, or coordination roles is preferred.
Strong organizational skills and the ability to handle multiple tasks simultaneously.
Excellent verbal and written communication skills.
Able to remain calm and respond effectively in emergency situations.
Willingness to work flexible hours, including potential evening and weekend shifts.
Must reside in Greece and be equipped to work remotely.

Manage and coordinate roadside assistance requests from Italian-speaking clients across Greece.
Quickly assess and prioritize incoming assistance requests to ensure timely responses.
Maintain effective communication with clients, providing updates and support throughout the assistance process.
Collaborate with local service providers to deliver reliable roadside assistance solutions.
Document service requests and generate reports to analyze performance metrics.
Engage in administrative duties, including maintaining accurate client records and improving service protocols.
Continuously identify opportunities for enhancing service delivery and client satisfaction.

Posted about 2 months ago

📍 Greece

🔍 Automotive or roadside assistance

🔧 Requirements

Fluency in Italian and English is essential, with excellent communication skills in both languages.
Experience in customer service or coordination, preferably within the automotive or roadside assistance field.
Strong organizational skills with the ability to manage multiple tasks efficiently.
Proven ability to handle challenging situations under pressure while maintaining a high level of service.
Customer-focused mindset with strong interpersonal capabilities.
Familiarity with CRM systems and relevant technical tools is advantageous.
Flexibility to work varied hours as needed, including weekends and evenings.

💡 Responsibilities

Respond promptly to requests for roadside assistance from Italian-speaking clients via phone and online platforms.
Coordinate with local service providers to facilitate swift and efficient assistance to clients.
Keep clients informed about the status of their requests, ensuring clear communication throughout the process.
Accurately record all interactions and service requests in our CRM system.
Maintain compliance with service level agreements and work to achieve high customer satisfaction metrics.
Collaborate closely with your team to identify opportunities for process improvements and enhance service delivery.
Address client inquiries and resolve related issues with professionalism and care.

Customer serviceFluency in EnglishCRM

Posted about 2 months ago