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Senior Planning & Performance Associate

Posted 16 days agoViewed

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💎 Seniority level: Senior, 2-3 years

📍 Location: Jordan

🔍 Industry: Transportation and Logistics

🏢 Company: Careem👥 1001-5000💰 $200,000,000 Series F over 6 years ago🫂 Last layoff almost 5 years agoCustomer ServiceLogisticsDeliveryRide SharingFinancial ServicesTransportationPublic Transportation

⏳ Experience: 2-3 years

🪄 Skills: PythonSQLData AnalysisTableauMicrosoft Excel

Requirements:
  • 2-3 years of work experience in a similar role.
  • Bachelor's degree in Industrial Engineering preferred.
  • Strong analytical capabilities and mastery of Excel/Google Suite.
  • Technical skills in SQL, Python, or Tableau are advantageous.
  • Experience in defining solutions for complex strategic topics.
  • Ability to balance attention to detail with quick execution.
  • Self-starter with a proactive approach to data and investigation.
  • Demonstrates grit and willingness to handle tasks hands-on.
Responsibilities:
  • Coordinate with all operations teams to ensure captain supply acquisition, retention, engagement, and customer experience meet growth targets.
  • Own city setup and configurations to optimize customer experience and supply growth.
  • Use a data-driven approach to understand and address supply shortages.
  • Analyze the end-to-end journey from app opening to ride completion to improve marketplace KPIs.
  • Align with commercial teams to meet growth targets through supply reliability.
  • Drive captain loyalty and engagement programs to enhance retention and lifetime value.
  • Lead discussions with merchant operations for optimal captain/customer experience.
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