German Speaking Transport Solutions Support - Athens (Remote in Greece)

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Requirements:

• Fluency in German is essential; proficiency in English is required.
• Experience in customer support or a related field is preferred.
• Excellent communication skills with a customer-oriented mindset.
• Strong analytical and problem-solving abilities, with keen attention to detail.
• Able to work independently and manage time effectively in a remote environment.
• Understanding of transport solutions or logistics is an advantage.
• Willingness to learn and adapt to a fast-paced working environment.

Responsibilities:

• Deliver exceptional customer support for transport solutions in German.
• Assist customers with their inquiries and provide accurate information.
• Handle customer complaints and resolve issues professionally and promptly.
• Collaborate with internal teams to ensure excellent service and client satisfaction.
• Document customer interactions clearly and maintain comprehensive records.
• Identify opportunities for service enhancements based on customer feedback.
• Stay updated on industry trends and developments in transport solutions.