Customer Success Manager (SaaS, Affiliate, iGaming)

View full description

Requirements:

• At least 2 years of experience in Customer Success, Onboarding management, Account, or Customer Care roles.
• Expertise in iGaming/Trading Affiliate Marketing.
• Experience with CRM solutions such as Pipedrive, Hubspot, etc.
• Experience with customer success solutions like ChurnZero, Gainsight, etc.
• Upper-Intermediate (B2) or higher English proficiency.
• Passionate, proactive, and responsible for ensuring a top-notch customer experience.

Responsibilities:

• Guide new customers through product setup and product demonstrations.
• Maintain regular communication with customers to track goals and satisfaction.
• Conduct regular check-ins and QBRs to assess progress and demonstrate product value.
• Proactively address customer inquiries, issues, or complaints.
• Foster trust and strong relationships with key customer stakeholders.
• Reduce churn by addressing risks and improving retention.
• Track and analyze success metrics like NPS and Churn Rate.