Customer Success Executive

View full description

Requirements:

• Must reside in São Paulo.
• Availability to go to the office at least 1 time per week.
• Experience in a client-facing position managing client relationships.
• Experience nurturing a portfolio of clients.
• Strong communication and presentation skills.
• Ability to coordinate cross-functional areas and problem-solve creatively.
• Ability to operate independently and escalate issues when necessary.
• Ability to analyze data and propose actions based on reports.
• Experience using Salesforce and Tableau is relevant.
• Advanced knowledge of English is a plus.

Responsibilities:

• Build and maintain strong relationships with clients, understanding their needs and objectives.
• Keep clients informed about campaigns and best practices for use of Wellhub.
• Support clients post-onboarding to ensure smooth service transitions.
• Monitor client performance and propose solutions for improvement.
• Provide training for effective use of Wellhub products.
• Resolve client issues by collaborating with internal teams.
• Represent client interests within the organization.