Casualty Claims Representative

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Requirements:

• Associate degree or equivalent relevant experience.
• One year of insurance or claims handling experience.
• Bachelor’s degree may be accepted in lieu of claim handling or insurance experience.
• Ability to adhere to professional conduct and ethical standards.
• Ability to obtain applicable state licenses.
• Good computer knowledge and strong organizational skills.
• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.

Responsibilities:

• Investigates and evaluates routine commercial casualty claims.
• Reviews reported facts, confirms policy details, and verifies claims.
• Initiates contact with customers to gather information and explain the claims process.
• Documents handling activity and claims system entries.
• Resolves coverage, liability, and valuation questions.
• Takes statements from relevant parties and documents them.
• Sets reserves according to company policies.
• Handles appraisals, rental requests, and reviews reports.
• Pursues recovery opportunities and escalates complex claims.
• Negotiates settlements and prepares necessary documentation.