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Language Specialist | 3-5 month PT/Contractor (Must speak German & Polish)

Posted 2 days agoViewed

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📍 Location: United Kingdom, GMT, UTC

🔍 Industry: Voice-enabled, AI-driven customer service

🏢 Company: PolyAI👥 101-250💰 $50,000,000 Series C 8 months agoCustomer ServiceArtificial Intelligence (AI)Call CenterMachine LearningEnterprise SoftwareSoftware

🗣️ Languages: German, Polish, English

Requirements:
  • Native/fluent German & Polish speaker
  • Professional working proficiency in English
  • Great communicator who enjoys working in a diverse team
  • Meticulous with an eye for detail
  • High standard for own work and a can-do attitude
  • Passionate about great user experiences
  • Interest in natural language understanding technologies
  • Ability to work within UK working hours with minimum 4h overlap with 10am-6pm UK working day.
Responsibilities:
  • Improving the language understanding module by providing high-quality sentence training examples
  • Updating system prompts based on client requests
  • Managing and uploading voice recordings
  • Testing conversational systems extensively before go-live
  • Reviewing customer calls and flagging problematic conversations to the team
  • Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.
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