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Language Specialist | 3-5 month PT/Contractor (Must speak Spanish & Portuguese)

Posted 2 days agoViewed

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📍 Location: United Kingdom, GMT, NOT STATED

🔍 Industry: Customer service automation

🏢 Company: PolyAI👥 101-250💰 $50,000,000 Series C 8 months agoCustomer ServiceArtificial Intelligence (AI)Call CenterMachine LearningEnterprise SoftwareSoftware

🗣️ Languages: Spanish, Portuguese, English

Requirements:
  • Native/fluent Spanish & Portuguese speaker.
  • Professional working proficiency in English.
  • Great communication skills and enjoyment of diverse teamwork.
  • Meticulous with a strong eye for detail.
  • Can-do attitude and high standards for personal work.
  • Passionate about delivering great user experiences.
  • Interest in natural language understanding technologies and conversational AI.
Responsibilities:
  • Improving the language understanding module by providing high-quality sentence training examples.
  • Updating system prompts based on client requests.
  • Managing and uploading voice recordings.
  • Testing conversational systems extensively before go-live.
  • Reviewing customer calls and flagging problematic conversations to the team.
  • Working with Software Engineers and Dialogue Designers to produce the best conversational UX and the highest call containment.
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