German Game Master - Nightshift

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Requirements:

• Native level fluency in German & English, particularly in reading & writing.
• Previous experience in a customer care role is preferred (contact center a plus but not essential).
• Ability to analyze and resolve technical customer service issues while focusing on providing a positive customer experience.
• Self-motivated with a proactive attitude and ability to work collaboratively in a multilingual team.
• Excellent PC/Computer literacy and knowledge.
• An interest in and an understanding of gaming, especially MMO games.

Responsibilities:

• Receive incoming reports from players and gather evidence for investigation.
• Answer technical questions and review chat logs while ensuring company policies are followed.
• Communicate effectively while working in a dynamic team to provide excellent customer care.
• Maintain high service standards with exceptional response and communication quality.
• Collaborate with colleagues to identify trends in customer queries.