Customer Support Specialist ☎️ 🇨🇿

View full description

Requirements:

• Experience in customer service.
• Fluent Czech at a native level and ability to communicate in English.
• Ability to cover shifts from 8:00 to 20:00 (Mon - Fri), often split among multiple specialists.
• Stable internet connection during working hours.
• Excellent communication and organizational skills.
• Proficiency with Google Workspace tools.

Responsibilities:

• Daily contact with customers, addressing their inquiries by phone, email, and chat.
• Serve as the main point of contact for customers and therapists.
• Consistently meet customer service expectations.
• Actively resolve and prevent issues.
• Report and solve problems with other teams.
• Work within Freshdesk.