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危机干预热线咨询员(中国)

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💎 Seniority level: Entry, 1至3年

📍 Location: China

🔍 Industry: 心理健康服务

🏢 Company: Intellect👥 251-500💰 Corporate almost 2 years agoPersonal HealthMental HealthMobile AppsWellnessHealth Care

🗣️ Languages: 普通话, 额外语言

⏳ Experience: 1至3年

Requirements:
  • 1至3年热线相关工作(或志愿)经验,优先考虑心理健康或危机情境中的经验
  • 流利的普通话沟通能力,掌握额外语言技能者优先
  • 在高风险情境中的应对经验
  • 在压力下的恢复能力和情绪镇定能力
  • 拥有心理健康或应急服务背景优先
  • 完成危机干预或自杀预防相关培训
  • 掌握多种语言技能
Responsibilities:
  • 回应危机热线来电,支持因自杀、自残和自杀念头等问题受到影响的个人及其关心的家人或朋友
  • 提供专业的、基于循证方法的危机咨询和情感支持,运用危机干预技巧
  • 评估来电者需求,并在必要时安排紧急服务或推荐至适当资源及团队,包括面对面的危机干预、倡导服务、治疗或小组支持
  • 维护准确详尽的来电记录,记录关键问题和转介情况
  • 遵守数据保护法案,确保来电者的隐私
  • 协助制定符合每位来电者需求的危机管理计划
  • 在通话中快速做出明智决策,优先考虑安全和情感支持
  • 确保将工作顺利、完整地移交至下一班次,保持来电者支持的连续性
  • 每班次专注于危机支持职责,根据需要对高风险案例进行风险评估
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