Customer Success Advisor (English and Polish)

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Requirements:

• Excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French, or Russian would be an asset.
• Online marketing acumen and preferably some technical background.
• Openness to new experiences and readiness to acquire new information quickly.
• Ability to manage multiple interactions simultaneously.
• Superior verbal and written communication skills and readiness to master speed-typing.
• Outgoing personality with an upbeat attitude.
• Willingness to speak with customers over phone/Teams call.

Responsibilities:

• Responding to inquiries and educating customers on products via chat and email.
• Troubleshooting problems for customers.
• Coordinating solutions with IT and management.
• Helping customers build successful businesses.
• Handling onboarding calls with customers.