Customer Growth Manager - (MAT Cover, 9 month contract)

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Requirements:

• Customer-obsessed and data-driven.
• 4+ years in a fast-paced marketing environment, preferably in SaaS.
• Proven experience developing and delivering successful marketing campaigns.
• Hands-on experience setting up marketing automations and workflows.
• Experience with multivariate testing and up-to-date with marketing measurement best practices.
• Proficiency in reporting campaign effectiveness.
• Willingness to take ownership.
• Creative problem solver and critical thinker with meticulous attention to detail.
• Proficient in numerical, written, and verbal communication skills.
• Efficient team player who can work independently and meet deadlines.
• Growth mindset, eager to learn and contribute to company OKRs.
• Organised, detail-oriented, and strong multitasking skills.

Responsibilities:

• Manage end-to-end customer lifecycle marketing activities and initiatives including campaign development, asset creation, campaign execution, and reporting.
• Identify opportunities to cross-sell and upsell products or services to existing customers and own the development and execution.
• Track and analyse key metrics to measure the effectiveness of customer growth initiatives.
• Use data-driven insights to inform marketing strategies and optimise performance.
• Strive to build the best customer experience possible.
• Guide, influence, and support business leaders with regular updates.