Provider Success Associate

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Requirements:

• 2+ years of experience in healthcare sales or SaaS Customer Success.
• Reliable source of transportation to complete onsite visits across Southern and Central GA, as required 2-4 days per week.
• Strong, metrics-focused customer success, clinical or account management background with success in leveraging data for decision-making.
• Experience establishing strong relationships with healthcare providers and office staff or working in a primary care practice.
• General understanding of healthcare concepts, including claims processing, EHRs, medical billing and coding, reimbursement models, and Medicare/Medicare Advantage.
• Enjoy face-to-face meetings with providers and excel in an environment blending in-person and virtual meetings.

Responsibilities:

• Be the face of Clover and serve as the primary point of contact to healthcare providers and staff using the Clover Assistant.
• Engage and onboard new providers and practice staff onto Clover Assistant.
• Regularly conduct in-person check-ins with practices to reinforce your presence and support in utilizing the tool.
• Facilitate feedback loops between providers and Clover to ensure program alignment and inform future product enhancements.
• Build strong, consultative relationships with practices and conduct regular reviews with clinicians to address product updates and ensure customer delight.
• Track and synthesize provider insights to drive product roadmaps.
• Analyze data to identify trends and proactively intervene with your practices.
• Demonstrate a solid understanding of product features and how providers are expected to interact with the product.
• Maintain up-to-date knowledge of the Clover Assistant features and best practice workflows to drive adoption.
• Document workflows and other artifacts to support practices and providers.
• Demonstrate provider empathy to foster trusting relationships between Clover and the practices using Clover Assistant.
• Coordinate with users to schedule meetings and promptly respond to ongoing needs.