Client Success Manager (CSM) – Large Accounts

Posted 2 days agoViewed

💎 Seniority level: Manager, Significant experience in Customer Success, Account Management, or Relationship Management

📍 Location: Brazil

🔍 Industry: Corporate wellness

🏢 Company: Wellhub

🗣️ Languages: English

⏳ Experience: Significant experience in Customer Success, Account Management, or Relationship Management

🪄 Skills: Business AnalysisData AnalysisAccount ManagementFluency in EnglishRelationship managementCRMCustomer Success

Significant experience in Customer Success, Account Management, or Relationship Management, preferably with large accounts.
Strong communication and influencing skills; ability to engage with executives.
Expertise in implementing retention and engagement strategies.
Experience with CRM tools and analytics.
Ability to navigate complex corporate structures and environments.
Experience in negotiating and managing high-value contracts.
Experience with HR-focused services or SaaS solutions is valuable.
Fluency in English.

Serve as the primary point of contact for high-value clients and ensure their needs are met.
Design and implement engagement plans to maximize the adoption of wellbeing solutions.
Act as a strategic advisor to clients, understanding their HR operations and challenges.
Build trusted relationships with multiple stakeholders within the client organization.
Monitor key success metrics and generate strategic reports.
Anticipate issues impacting client satisfaction and mitigate churn risks.
Collaborate with various teams to meet client needs.
Facilitate discussions to ensure clients see the value of Wellhub solutions.

Posted 2 days ago

📍 Brazil

🔍 Corporate wellness

Significant experience in Customer Success, Account Management, or Relationship Management, preferably with large accounts.
Strong communication and influencing skills to engage with executives.
Expertise in implementing retention and engagement strategies.
Experience with CRM tools and analytics.
Ability to navigate complex corporate environments with multiple stakeholders.
Experience in negotiating high-value contracts with a focus on engagement.
Experience with HR-focused services or SaaS solutions.
Fluency in English.

Serve as the primary contact for high-value clients, focusing on long-term relationships.
Design and implement engagement plans to max usage of well-being solutions.
Act as a strategic advisor, providing insights on HR operations.
Build trusted relationships with stakeholders at various levels.
Monitor success metrics, generating strategic reports.
Anticipate client satisfaction issues to ensure retention.
Collaborate with other teams to address client needs.
Facilitate discussions on delivered value and business impact.

Business AnalysisData AnalysisAccount ManagementRelationship managementCRMCustomer SuccessSaaS

Posted 2 days ago

🔧 Requirements