Spanish Speaking Customer Service For Car Rental Company - Greece Remote

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Requirements:

• Fluency in Spanish and English, both written and spoken.
• Proven experience in customer service, preferably in the rental or hospitality industry.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to work independently in a remote environment.
• Proficiency in using customer service software and tools.
• Excellent problem-solving skills and attention to detail.
• Flexibility to accommodate varying work schedules, including weekends and holidays.

Responsibilities:

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with reservations, changes, and cancellations of car rentals.
• Offer guidance and information regarding rental policies, procedures, and services.
• Resolve customer issues and complaints in a professional and timely manner.
• Conduct follow-up calls to ensure customer satisfaction and retention.
• Maintain accurate customer records and documentation in the system.
• Collaborate with team members to improve service processes and enhance customer experience.