Nordic Speaking Client Support Representative - Athens Remote in Greece

Posted about 1 month agoViewed

💎 Seniority level: Entry, Previous experience in customer support or a related field is an advantage.

📍 Location: Greece

🗣️ Languages: Nordic languages (Danish, Swedish, Norwegian, or Finnish), English

⏳ Experience: Previous experience in customer support or a related field is an advantage.

🪄 Skills: DocumentationFluency in EnglishTroubleshootingCRMCustomer support

Fluency in at least one Nordic language (Danish, Swedish, Norwegian, or Finnish) and English, both spoken and written.
Strong communication and interpersonal skills.
Excellent problem-solving abilities with a customer-focused mindset.
Able to multitask efficiently and handle stress in a fast-paced environment.
Proficient in using CRM software and basic computer applications.
Enthusiastic and dedicated to delivering exceptional customer service.

Provide exemplary support to Nordic-speaking clients through multiple communication channels, including phone, email, and live chat.
Respond to inquiries regarding products, services, and account issues with professionalism and efficiency.
Troubleshoot and resolve customer complaints, ensuring a positive client experience throughout the process.
Accurately document customer interactions in the CRM system for follow-up and reporting purposes.
Collaborate with team members to uphold high service standards and enhance overall customer satisfaction.
Identify areas for improvement in service delivery and actively participate in team initiatives to implement changes.
Stay updated on product knowledge to assist clients accurately and with confidence.

Posted 2 months ago

📍 Greece

🧭 Full-Time

🔍 Recruitment

🔧 Requirements

Fluency in a Nordic language (Danish, Swedish, Norwegian, or Finnish) and English is required.
Experience in customer support or client service roles, particularly in a remote setting, is advantageous.
Excellent communication skills with a focus on customer empathy and problem-solving.
Self-motivated individual capable of effectively multitasking in a fast-paced work environment.
Familiarity with customer support software and CRM systems is preferred.
A strong desire to provide exceptional service and support to clients.
Willingness to work flexible hours, including evenings and weekends if necessary.

💡 Responsibilities

Deliver outstanding customer service to Nordic-speaking clients through various communication channels, including email, chat, and phone.
Handle client inquiries and resolve any issues promptly to ensure a positive customer experience.
Coordinate with team members to share insights and enhance customer service strategies.
Maintain accurate documentation of client interactions and support cases in our CRM system.
Guide new clients through the onboarding process, ensuring they are familiar with our services and platform.
Recognize client needs and provide tailored solutions to maximize their satisfaction with our products.
Stay up-to-date on product knowledge through ongoing training sessions and resources.

Customer serviceFluency in EnglishCRM

Posted 2 months ago