Customer Service Assistant (001-0060)

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Requirements:

• Previous experience in customer service or a similar role, preferably within the waste management or environmental services sector.
• Strong communication skills, both written and verbal, with a customer-oriented attitude.
• Proficiency in using CRM systems and Microsoft Office Suite.
• Ability to work independently and collaboratively within a team environment.
• Strong problem-solving skills and the ability to manage multiple tasks efficiently.
• Knowledge of waste management practices and regulations is an advantage.

Responsibilities:

• Calling customers regarding feedback and job bookings.
• Promptly answering inbound calls and understanding customer queries.
• Liaising with contractors for bookings.
• Acting as an assistant to the General Manager.
• Setting up new customers in systems, including data entry.
• Allocating ring-in bookings to collection routes.
• Completing service agreements and sending them out to new customers.
• Providing inbound sales assistance.