Mandarin Gaming Support Agent (Temporary)

Posted 3 days agoViewed

💎 Seniority level: Entry, Optional, previous experience in customer service is a plus

📍 Location: Malaysia

🔍 Industry: Gaming, e-commerce, tech

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed almost 2 years agoInternet

🗣️ Languages: Mandarin, English

⏳ Experience: Optional, previous experience in customer service is a plus

🪄 Skills: Problem SolvingTroubleshootingTechnical supportCustomer support

Proficiency in Mandarin (C1 minimum) and English (B2 minimum).
A strong passion for video games and familiarity with platforms like PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or modern gaming PCs/laptops.
Excellent problem-solving abilities, a proactive approach, and quick learning skills.
A dedicated and quiet workspace at home.
(Optional) Previous experience in customer service is a plus.
Minimum 10 Mb/s internet download and upload speed, with latency under 200ms internationally.
At least 8 GB of RAM.
A 64-bit version of Windows 10 or newer, or macOS 10.11 or newer.
An Intel Core i5-8260U or equivalent (8th Gen Intel or above; for Ryzen, 2nd Gen or above).
An AMD 7870 GPU or equivalent.
A smartphone for two-factor authentication (Android 8.0+ or iOS 15.0+).

Address and resolve players' issues, including account, gameplay, and technical concerns.
Collaborate with your team to provide consistent and high-quality support.
Stay updated on game developments, updates, and branding to deliver accurate information.
Engage in ongoing training to improve your skills and adapt to new challenges.
Provide feedback and insights to improve the overall player experience.