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VIP Account Manager, Sportsbook (Michigan)

Posted 16 days agoViewed

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💎 Seniority level: Manager, Minimum 2 years

📍 Location: United States

💸 Salary: 74000.0 - 101200.0 USD per year

🔍 Industry: Sports gambling and online gaming

🏢 Company: FanDuel👥 1001-5000💰 Series E over 7 years agoGamingFantasy SportsSports

🗣️ Languages: English

⏳ Experience: Minimum 2 years

🪄 Skills: Data AnalysisCustomer serviceAccount ManagementRelationship managementSales experience

Requirements:
  • Minimum 2 years of experience in high-end customer service.
  • Excellent verbal and written communication skills.
  • Business to customer sales experience preferred.
  • Knowledge of online gaming industry essential.
  • Confident, people-focused personality with excellent analytical skills.
  • Excellent organizational and planning skills, with proficiency in Excel.
  • Ability to work non-traditional business hours and travel as needed.
Responsibilities:
  • Manage and retain a portfolio of High Value Players.
  • Provide enhanced proactive one-stop service to encourage loyalty.
  • Collect and document customer profiles.
  • Develop relationships and offer tailored rewards through regular correspondence.
  • Monitor individual customer performance and meet productivity targets.
  • Meet and host VIPs at hospitality events.
  • Deliver against company responsible gaming protocols.
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