VIP Account Manager, Sportsbook (Colorado/Arizona)

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Requirements:

• Minimum 2 years of experience in high-end customer service field preferred.
• Excellent verbal and written communication skills.
• Business to Customer Sales experience preferred.
• Knowledge of online gaming industry essential.
• Passionate about providing top-level service.
• Confident and people-focused personality.
• Excellent analytical skills and experience with Excel.
• Strives to meet targets and deadlines.
• Excellent organizational and planning skills.
• Understanding of Marketing processes preferred.
• Willing and able to work non-traditional business hours.
• Travel for this role is expected around 25% of the time.

Responsibilities:

• Manage and retain a portfolio of High Value Players.
• Provide an enhanced proactive one-stop service to encourage loyalty.
• Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do.
• Collect and document customer profiles.
• Develop relationships and offer tailored rewards through regular correspondence.
• Meet pre-determined productivity, quality, and Service Level Agreement targets.
• Provide detailed reports on your Customer Portfolio, highlighting satisfaction rates and product feedback.
• Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements.
• Meet and host VIPs at Hospitality events.
• Deliver against company responsible gaming protocols.
• Opportunity to mentor and develop VIP Hosts within the team.