Apply

VIP Account Manager - Casino, Michigan

Posted 16 days agoViewed

View full description

💎 Seniority level: Manager, Minimum 2 years

📍 Location: United States

💸 Salary: 74000.0 - 101200.0 USD per year

🔍 Industry: Sports betting and online gaming

🏢 Company: FanDuel👥 1001-5000💰 Series E over 7 years agoGamingFantasy SportsSports

🗣️ Languages: English

⏳ Experience: Minimum 2 years

🪄 Skills: Data AnalysisAnalytical SkillsMicrosoft ExcelCustomer serviceAccount ManagementRelationship managementSales experience

Requirements:
  • Minimum 2 years of experience in high end customer service field preferred
  • Excellent verbal and written communication skills
  • Business to Customer Sales experience preferred
  • Knowledge of online gaming industry essential
  • Passionate about providing top level service
  • Confident and people focused personality
  • Excellent analytical skills and experience with Excel
  • Strives to meet targets and deadlines
  • Excellent organizational and planning skills
  • Understanding of Marketing processes preferred
  • Willing and able to work non-traditional business hours
  • Travel for this role is expected around 25% of the time
Responsibilities:
  • Manage and retain a portfolio of High Value Players
  • Provide an enhanced proactive one stop service to encourage loyalty
  • Ensure that Compliance and Responsible Gaming ideals are at the heart of all we do
  • Collect and document customer profiles
  • Develop relationships and offer tailored rewards through regular correspondence
  • Meet pre-determined productivity, quality, and Service Level Agreement targets
  • Provide detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
  • Monitor individual customer performance to ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business requirements
  • Meet and host VIPs at Hospitality events
  • Deliver against company responsible gaming protocols
  • Opportunity to mentor and develop VIP Hosts within the team
Apply