Italian Speaking Client Support Representative - remote from Greece

Posted 4 days agoViewed

💎 Seniority level: Entry, Previous experience in customer service or a related position is preferred.

📍 Location: Greece, Campania, Italy, Sicily, Italy, Calabria, Italy, Naples, Metropolitan City of Naples, Italy

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer service or a related position is preferred.

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceInterpersonal skillsFluency in EnglishTechnical supportCRM

Fluency in Italian and English (both written and spoken).
Previous experience in customer service or a related position is preferred.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and the capacity to adapt to changing situations.
Detail-oriented with effective organizational skills.
Experience with customer support software or CRM systems is a plus.
A collaborative team player with a proactive attitude.
Ability to work remotely while maintaining productivity and self-discipline.
A genuine desire to help customers and deliver exceptional service.

Provide high-quality support to Italian-speaking clients through phone, email, and chat.
Respond to inquiries and resolve issues in a timely manner to ensure customer satisfaction.
Document all client interactions accurately and keep detailed records of service requests.
Collaborate with internal teams to enhance service processes and address complex client queries.
Stay up-to-date on product knowledge and company policies to offer informed support.
Engage proactively with clients to understand their needs and provide tailored solutions.