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Patient Activation Specialist

Posted 4 days agoViewed

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💎 Seniority level: Entry, At least two years

💸 Salary: 20.0 - 26.0 USD per hour

🔍 Industry: Healthcare technology

🏢 Company: Cadence Health

🗣️ Languages: English

⏳ Experience: At least two years

Requirements:
  • At least two years of experience in sales or customer service roles, preferably within the healthcare industry.
  • Proven track record of delivering exceptional service to Medicare patients or members.
  • Excellent verbal and written communication skills.
  • Ability to effectively address objections.
  • Consistent achievement of performance metrics and goals in prior roles.
  • Compassionate approach to patient care.
  • Ability to explain technical concepts in a clear, patient-friendly manner.
  • Tech-savvy, with proficiency in Mac products and various software tools.
  • Strong multitasking skills.
  • Stable and reliable internet connectivity.
Responsibilities:
  • Support patients by assisting them in activating their remote monitoring devices via phone.
  • Provide step-by-step instructions to patients on how to set up and use their devices effectively.
  • Address any objections or concerns that patients may have during the activation process.
  • Troubleshoot technical issues or errors encountered by patients, ensuring a smooth activation experience.
  • Collaborate with healthcare providers and other Cadence team members to resolve complex technical issues.
  • Maintain accurate records of patient interactions and device activation status.
  • Promote patient engagement with Cadence devices to ensure long-term program success.
  • Assist with ad hoc projects at the discretion of team leadership.
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