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3rd Line Engineer - Impact IT

Posted 4 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: United Kingdom

💸 Salary: 2500.0 USD per month

🔍 Industry: IT Services

🏢 Company: JobRack

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: LinuxNetworkingClient relationship management

Requirements:
  • 3rd Line experience for 5+ years.
  • Experience working within a Managed IT Service Provider for 3+ years.
  • Advanced knowledge in networking, servers, VM, Hyper-V, and VPN.
  • Proficiency in Microsoft, Apple, Google, and Linux foundational stacks.
  • Knowledge of service delivery and management methodologies.
  • Strong communication skills (written and oral).
  • Highly organized with attention to detail.
  • Strong client relationship management skills.
Responsibilities:
  • Provision of 3rd Line support services and assistance on ticket escalations from junior engineers.
  • Provide guidance and coaching to team members as needed.
  • Work to meet and exceed set KPIs.
  • Participate in projects to ensure successful service delivery.
  • Continuously seek ways to improve personal skills and company processes.
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