Tier 1 Technical Support Specialist - Chat - FormAssembly ...

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Requirements:

• Genuinely nice person with a customer-first attitude.
• Experience in tech support and helping others with technology.
• Ability to simplify complex information.
• Familiarity with HTML, CSS, and JavaScript.
• Basic knowledge of Database Systems or CRMs.
• Excellent written and verbal communication skills.
• Strong troubleshooting and problem-solving skills.
• Experience with Salesforce as a power user or admin is a plus.

Responsibilities:

• Spend approximately 80% of the week answering tickets.
• Engage in 10% training and continuing education.
• Attend meetings for company, department, team, and 1:1 manager discussions.
• Assist teammates on Slack, share customer feedback, and moderate forms.
• Monitor trends in customer issues and stay up-to-date with announcements.