SaaS Customer Success Director

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Requirements:

• Bachelor’s degree related field.
• Minimum of 10 years relevant experience in customer success, solution delivery, or consulting.
• 8 to 12 years of experience leading projects.
• 6 to 10 years of experience in a customer-facing role.
• Excellent problem-solving and analytical skills.
• Strong written and verbal communication skills.
• Extensive experience leading projects and teams.
• Proven track record of leadership and strategic impact.

Responsibilities:

• Shape the long-term strategy for customer success.
• Lead transformational projects for enterprise customers.
• Build executive-level relationships and foster collaboration.
• Oversee a portfolio of high-impact accounts.
• Drive standard practices across the customer success team.
• Ensure successful onboarding of new customers.
• Identify upselling and cross-selling opportunities.
• Gather and relay customer feedback for product improvement.
• Manage client renewals and retention proactively.
• Monitor customer success metrics and KPIs.
• Address customer concerns in a timely manner.