Telemedicine Patient Coordinator

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Requirements:

• Previous experience in a patient support role, preferably in healthcare or telemedicine.
• Excellent verbal and written communication skills, focusing on empathy and active listening.
• Strong problem-solving and troubleshooting abilities, demonstrating professionalism in challenging situations.
• Exceptional organizational skills and the ability to multitask in a fast-paced environment.
• Familiarity with medical terminology, appointment scheduling, and billing processes is a plus.
• Knowledge of data protection regulations, such as HIPAA, is preferred.
• A proactive mindset with a passion for continuous learning and improvement.

Responsibilities:

• Build lasting relationships by providing empathetic and effective patient support.
• Identify and resolve patient concerns to enhance satisfaction and trust.
• Advocate for patients' needs and drive improvements in telehealth services.
• Educate patients about telemedicine and guide them on the service platform usage.
• Demonstrate problem-solving skills to resolve patient issues and escalate complex cases.
• Collaborate with teams to document feedback and improve patient experience.