German Speaking Technical Support Consultant - Athens (Remote in Greece)

Posted 7 days agoViewed

💎 Seniority level: Experience in technical support or customer service roles is preferred

📍 Location: Greece, Germany

🔍 Industry: Online media services

🗣️ Languages: German, English

⏳ Experience: Experience in technical support or customer service roles is preferred

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceDocumentationTroubleshootingTechnical supportAnalytical thinking

Fluency in German and excellent proficiency in English; knowledge of additional languages is a plus.
Experience in technical support or customer service roles is preferred.
Strong problem-solving skills and analytical thinking.
Excellent communication skills with a focus on customer satisfaction.
Familiarity with online media tools, platforms, and technical concepts.
Self-motivated and capable of working independently in a remote setting.
Flexibility to work various shifts, including evenings and weekends if required.

Deliver technical support to German-speaking clients via phone, email, and chat.
Identify and troubleshoot technical issues efficiently to ensure customer satisfaction.
Provide clear and concise instructions to help clients navigate technical challenges.
Document all customer interactions and technical inquiries accurately in the company's support database.
Collaborate with the support team to escalate complex issues and work towards solutions.
Maintain a high standard of customer service by responding quickly and effectively to client needs.
Stay informed about the latest product updates and technology trends to assist clients effectively.