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Patient Relations Specialist

Posted 8 days agoViewed

View full description

💎 Seniority level: Middle, 3 years

💸 Salary: 20.0 - 23.0 USD per hour

🔍 Industry: Healthcare

🏢 Company: Surgical Notes👥 251-500💰 Private over 5 years agoHospitalHealth Care

🗣️ Languages: English

⏳ Experience: 3 years

Requirements:
  • 3 years of ASC/Hospital Payment Posting.
  • Experience with the Revenue Management Cycle.
  • Knowledge of payer contracts and Explanation of Benefits.
  • Ability to communicate effectively with leaders and patients.
  • Understanding of HIPAA regulations.
  • Effective time management abilities.
  • A positive, open and friendly attitude to colleagues and clients.
  • Superior customer service and professionalism.
  • Ability to work independently and as part of a team.
  • Strong attention to detail and speed while working within tight deadlines.
  • Exceptional ability to follow oral and written instructions.
  • A high degree of flexibility and professionalism.
  • Excellent organizational skills.
  • Outstanding communications skills; both verbal and written.
Responsibilities:
  • Maintain a healthy patient A/R.
  • Ensure all statements, calls, refunds, and collection agency referrals are current.
  • Maintain detailed status logs.
  • Communicate effectively with clients and follow-up professionally when needed.
  • Answer all incoming and complete all outgoing patient calls.
  • Follow-up with patients if their claim is pending a questionnaire, accident info, or COB.
  • Send all patient statements.
  • Meet specific metrics defined by SNBilling.
  • Other responsibilities as assigned.
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