Fraud Detection Analyst

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Requirements:

• 1+ years experience in a call center/customer support environment.
• 1+ years fraud detection or banking experience.
• Experience working in a metric/queue environment.
• Candidates must be skilled in performing intermediate to advanced web-based searches.

Responsibilities:

• Decision orders presented through a review queue to determine validity, fraud, or the need for more information.
• Conduct research to validate fraud/valid decisions.
• Represent the department professionally at all times.
• Make outbound calls to customers regarding fraudulent activity.
• Handle inbound calls to validate or confirm fraud.
• Review JIRA tickets to resolve fraud investigations and assist customers.
• Assist internal customers via chat with fraud and locked-account scenarios.