Customer Support Consultant (English and German Speaking) (f/m/d)

Posted 8 days agoViewed

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📍 Location: Brazil

🏢 Company: Awin

🗣️ Languages: English, German

🪄 Skills: MS OfficeFluency in EnglishCustomer support

Requirements:

Fluent in English and German (written and spoken).
Excellent customer service skills.
Ability to identify opportunities and risks.
Committed to providing friendly and efficient support.
Seeks ownership and accountability.
Excellent time management and organizational skills.
Confident communicator with attention to detail.
Fast learner eager to deepen knowledge.
Numerate with good knowledge of MS Office packages.
Enthusiastic, committed, and tenacious.

Responsibilities:

Managing requests from VIP Platform Services customers.
Administering customers accounts under credit control supervision.
Assisting with management of programme upsells, retention, and closures.
Handling projects to update client content and internal tools.
Keeping informed about upgrades in functionalities and internal processes.