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Content Specialist, Product Support

Posted 8 days agoViewed

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💎 Seniority level: Middle, 3+ years

📍 Location: United States

💸 Salary: 122000.0 - 215000.0 USD per year

🔍 Industry: SaaS

🏢 Company: Figma

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Content creationContent managementCommunication SkillsCross-functional collaborationCustomer support

Requirements:
  • 3+ years of experience in Support environments with content production or knowledge management experience.
  • Ability to prioritize competing requests and manage complex projects.
  • Strong written communication skills for simplifying complex ideas.
  • Experience in writing about products or services for audiences.
Responsibilities:
  • Continue to build our knowledge management strategy, focusing on an internal knowledge base that scales and uses AI.
  • Strengthen knowledge sharing, creation, and curation within the Product Support team and with other departments.
  • Develop and contribute to internal and external communications like newsletters, knowledge base articles, and FAQs.
  • Collaborate with Learning & Performance and cross-functional partners to keep the knowledge base updated.
  • Plan and launch knowledge programs addressing team needs and innovating on knowledge retention.
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