Apply

Student Support Coach | FTC

Posted 8 days agoViewed

View full description

💎 Seniority level: Junior, At least 2 years

🔍 Industry: Education Technology

🏢 Company: HyperionDev👥 1-10💰 $261,662 9 months agoEducationEdTech

🗣️ Languages: English

⏳ Experience: At least 2 years

Requirements:
  • A completed Matric qualification.
  • Near-perfect written and verbal communication skills.
  • Experience with ticket management systems and reporting.
  • At least 2 years of experience in online customer support or a student success role.
  • At least 1 year of experience working with CSAT/NPS data.
  • Experience in managing public reviews or online community engagement.
Responsibilities:
  • Analyze and report on data weekly and monthly regarding student concerns and retention.
  • Provide premium and personalized support for assigned HyperionDev students.
  • Support in maintaining and updating student and graduate support processes.
  • Ensure positive reviews from students on social platforms.
  • Identify and engage with at-risk students to problem-solve for on-time graduation.
Apply

Related Articles

Posted 5 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

Posted 5 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Posted 5 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

Posted 5 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Posted 5 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.