IT Support Team Lead

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Requirements:

• Advanced Proficiency in macOS, Windows 11, Microsoft Office 365, Intune, Azure, Jira and other cloud platforms.
• Proven Minimum 3 Years of Experience Mentoring & Supporting Junior Employees.
• Strong Communication & Interpersonal Skills, including Navigating Conflict & High-Pressure Situations Professionally.
• Highly Organized with Exceptional Attention to Detail.
• Excellent Customer Service Skills with a Solution-Oriented Mindset.
• Self-motivated & Proactive with the Ability to Work Independently Following Initial Training.
• Capable of Making Informed Decisions & Taking Accountability for Outcomes.

Responsibilities:

• Lead & Develop the IT Support Team, including Performance Reviews & Career Development.
• Manage & Triage the IT Support Queue, ensuring Team SLAs are Met.
• Identify & Implement Service Improvement Areas within Support.
• Supervise IT Asset Stock Management & Assistant with Local Procurement.
• Act as a Single Point of Escalation for Outstanding Issues.
• Foster a Customer-Focused & Business-Oriented Service Environment.
• Participate in the Project Management of IT Projects.
• Proactively Gather & Utilize Feedback to Enhance the Support Process.