Customer Relationship Manager

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Requirements:

• Bachelor’s degree in business, computer science, or a related field.
• 3+ years of product, solutions, and/or technical customer support experience.
• Proven reputation as a high integrity performer.
• Strong issue management and project management skills.
• Ability to travel up to 30% of the time.
• Excellent verbal and written communication skills.
• Capability to build relationships at all levels of the organization.
• Ability to analyze workflows and formulate plans.
• Demonstrated business acumen and translation of business requirements into technical solutions.
• Ability to consult, negotiate, and problem-solve effectively.
• Fluency in English in a business environment.

Responsibilities:

• Serve as a customer advocate and business SME to retain revenue.
• Partner with Sales and Solution Architecture teams for opportunities.
• Develop client portfolios outlining success metrics and recommendations.
• Assist with contract processes under sales team guidance.
• Provide feedback on service initiatives to internal teams.
• Resolve client questions on billing and invoice issues.
• Track product license management for compliance.
• Collaborate with account/business leadership for customer strategy.
• Understand customer pain points and provide recommendations.
• Maintain overall health and satisfaction of customer accounts.
• Manage escalations and conduct regular communication with clients.
• Organize product demos and communicate change events.