Snr Customer Success Manager, Germany

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Requirements:

• 5+ years of experience in a customer facing, Customer Success/Technical Account Management role within a networking or security technical environment.
• Language fluency in German and English.

Responsibilities:

• Owning the ongoing customer relationship driving adoption, value, and promoting upsell opportunities.
• Facilitating security and resilience audits.
• Delivering operational data-driven business reviews to demonstrate the value of customer investment in Zscaler.
• Mitigating any challenges that may delay or stop deployment using internal resources, holding both customers and internal resources accountable.
• Visiting customers face to face on site, or remotely through web sessions.