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Vice President, Customer Success

Posted 10 days agoViewed

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💎 Seniority level: Vp, 10+ years

📍 Location: North America

💸 Salary: 236000.0 - 292000.0 USD per year

🔍 Industry: Cloud storage

🏢 Company: Backblaze👥 251-500💰 $5,000,000 Series A over 12 years agoCloud Data ServicesData ManagementInformation TechnologyData StorageSoftware

⏳ Experience: 10+ years

🪄 Skills: LeadershipData AnalysisStrategic ManagementCross-functional collaborationCustomer SuccessSaaS

Requirements:
  • Bachelor’s Degree with MS or MBA preferred.
  • 10+ years experience in leading a distributed Customer Success team in B2B SaaS.
  • Proven budget and resource management capabilities.
  • Ability to hire and mentor diverse team members.
  • Strong understanding of SaaS markets and pricing models.
Responsibilities:
  • Lead and execute customer lifecycle strategies including onboarding and satisfaction.
  • Implement processes based on customer segmentation.
  • Review and adjust customer success processes including onboarding and renewals.
  • Collaborate with internal teams for seamless implementation and client value.
  • Improve metrics like NRR and customer satisfaction.
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