IT Operations Engineer

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Requirements:

• Excellent problem-solving skills and a passion for helping end-users.
• Experience in providing technical support with an understanding of macOS environment.
• Experience in managing user accounts and access with SaaS applications like Okta, Google Workspace, and/or Microsoft Azure.
• Ability to find creative solutions to problems utilizing available resources effectively.
• Thrives in an environment valuing individual accountability and handling ambiguity.
• Excited to learn how and why things work, approaching problems from first principles.
• Knowledgeable in SaaS application administration.
• Fluent in written and spoken English.

Responsibilities:

• Serve as the initial point of contact for all IT-related requests and inquiries from Remoters.
• Provide assistance for application challenges faced by users.
• Troubleshoot and resolve hardware issues for laptops (primarily Apple), displays, and peripherals.
• Create and maintain detailed documentation of troubleshooting procedures, processes, and technical solutions.
• Contribute to the development of current IT processes and policies.
• Work closely with IT Engineering team members and communicate on any issues or contributions to projects.
• Collaborate with various teams to ensure they have necessary tools while maintaining security.