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Nordic Speaking Customer Care Specialist - Remote in Greece - Entry Level

Posted 11 days agoViewed

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💎 Seniority level: Entry, No prior customer service experience required

📍 Location: Athens, Attica, Greece, Norway, Sweden, Finland, Denmark

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Nordic languages (Norwegian, Swedish, Finnish, or Danish), English

⏳ Experience: No prior customer service experience required

🪄 Skills: Communication SkillsCustomer serviceAttention to detailTroubleshootingTechnical supportCRMEnglish communication

Requirements:
  • Fluency in a Nordic language (Norwegian, Swedish, Finnish, or Danish) and English.
  • No prior customer service experience required, however, a customer-oriented mindset is essential.
  • Strong communication skills and an enthusiastic attitude toward helping others.
  • Good problem-solving abilities and willingness to learn.
  • Basic computer skills and familiarity with customer support software are a plus.
  • Ability to work independently in a remote setting.
  • Detail-oriented with a focus on delivering high-quality service.
  • A positive team player who can adapt to a fast-paced environment.
Responsibilities:
  • Respond to customer inquiries via phone, email, and chat in a timely and friendly manner.
  • Provide accurate information regarding products and services tailored to the Nordic market.
  • Assist customers in troubleshooting issues and resolving complaints effectively.
  • Maintain detailed records of customer interactions in the CRM system.
  • Collaborate with team members to enhance customer satisfaction and service delivery.
  • Participate in training and development programs to continuously improve service skills.
  • Achieve individual and team performance targets.
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