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Onboarding Manager/Product Trainer - 50% Travel (Remote - Chicago based)

Posted 12 days agoViewed

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💎 Seniority level: Entry, 1-5 years

📍 Location: United States

💸 Salary: 70000.0 - 80000.0 USD per year

🔍 Industry: Logistics

🏢 Company: Pallet👥 11-50💰 $18,000,000 Series A 4 months agoWarehousingLogisticsBusiness IntelligenceFleet ManagementSaaSSupply Chain Management

⏳ Experience: 1-5 years

🪄 Skills: Content creationCollaborationDocumentationTrainingSaaS

Requirements:
  • 1+ years experience as a Product Trainer, Onboarding Specialist, Customer Education Specialist, Customer Enablement or Solutions Consultant at a rapidly growing SaaS company.
  • Experience building and performing live training sessions both virtually and in person.
  • Experience producing videos, writing clear documentation, and designing engaging self-paced content.
  • Move quickly to adapt to cutting-edge technology.
  • Excited to travel ~50% annually by plane.
  • Live near a major airport hub.
Responsibilities:
  • Work one-on-one with customers to seamlessly onboard them to Pallet.
  • Lead remote and onsite group training sessions to help customers realize the full value of Pallet.
  • Design and produce engaging materials like videos, self-paced courses, and PDF documents.
  • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues.
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