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Onboarding Manager/Product Trainer - 50% Travel (Remote - Austin based)

Posted 12 days agoViewed

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💎 Seniority level: Manager, 1-5 years

📍 Location: US

💸 Salary: 70000.0 - 80000.0 USD per year

🔍 Industry: Logistics

🏢 Company: Pallet👥 11-50💰 $18,000,000 Series A 4 months agoWarehousingLogisticsBusiness IntelligenceFleet ManagementSaaSSupply Chain Management

⏳ Experience: 1-5 years

🪄 Skills: Content creationDocumentationTrainingCross-functional collaborationCustomer supportSaaS

Requirements:
  • 2+ years experience as a Product Trainer, Onboarding Specialist, Customer Education Specialist, or similar role in a SaaS company.
  • Experience in conducting live training sessions both virtually and in person.
  • Ability to produce training videos and write clear documentation.
  • Skill in designing engaging self-paced content.
  • Excitement about traveling ~50% annually by plane.
  • Must live near a major airport hub.
Responsibilities:
  • Work one-on-one with customers to onboard them to Pallet.
  • Lead remote and onsite group training sessions for customers.
  • Design engaging training materials like videos and self-paced courses.
  • Collaborate with Product and Engineering to troubleshoot customer issues.
  • Travel extensively (50% of the time) to customer locations.
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