Strategic Account Manager (UK)

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Requirements:

• 5+ years of experience in Account Management, Customer Success, Sales, or Consulting with large enterprise customers.
• Experience with platforms providing business value like commerce, CRM, CDP, or DXP.
• Strong understanding of account planning and leveraging an ecosystem.
• Knowledge in Martech, Adtech, and Search is a plus.
• Subject matter expert in IT and Marketing buyer needs with executive presence.
• Outstanding communication skills to demonstrate SaaS investment value and ROI.
• Proven sales history with CRM and forecasting tool knowledge.

Responsibilities:

• Take ownership of a portfolio of mid-market accounts, ensuring stability and satisfaction.
• Build relationships with senior decision-makers, understanding their needs.
• Lead contract negotiations for renewals, ensuring value for clients.
• Identify upsell and cross-sell opportunities by understanding client goals.
• Collaborate with internal teams to ensure client success and timely service delivery.
• Develop and execute strategic account plans to align with client objectives.
• Monitor account health and key metrics for proactive client management.