Clinical Customer Success Manager (EMEA)

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Requirements:

• BA/BS degree, radiographer qualification, or equivalent professional experience.
• 2+ years as an MRI Application Specialist or Engineer, particularly in protocol optimization.
• Proven ability to troubleshoot and resolve technical issues related to MRI image quality.
• Interest in IT and willingness to learn about network and software troubleshooting.
• Strong verbal and written communication skills in English; proficiency in German is advantageous.
• Responsibility and proactiveness in addressing customer inquiries.
• Passion for continuous learning about new technologies.

Responsibilities:

• Install and configure the MRI enhancement solution at new customer sites.
• Optimize MRI scan parameters and integrate with customers' IT infrastructure.
• Provide comprehensive product training to ensure optimal customer outcomes.
• Address and resolve inquiries about product performance and image quality.
• Educate channel partners on installation and best practices.
• Collaborate with the Head of Customer Success and Business Development Managers to align sales priorities and drive renewals.