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Senior Manager of Client Success, SA|ENT

Posted 13 days agoViewed

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 126000.0 - 194000.0 USD per year

🔍 Industry: On-demand pay solutions

🏢 Company: DailyPay👥 501-1000💰 $100,000,000 Debt Financing 3 months agoFinancial ServicesEnterprise ApplicationsEmployee BenefitsFinTech

⏳ Experience: 5+ years

🪄 Skills: LeadershipProblem-solving skillsCustomer Success

Requirements:
  • BA/BS degree in Business Administration, Sales, or a relevant field.
  • Proven leadership experience in guiding GTM teams in a SaaS environment.
  • Ability to drive improvements in the product roadmap and develop retention strategies.
  • Experience managing KPIs to drive team success and achieve strategic goals.
  • Exceptional problem-solving abilities.
  • Commitment to a collaborative and innovative work culture.
  • Deep understanding of Enterprise Customer Success models.
Responsibilities:
  • Build, motivate, and lead a high-performance Client Success Team.
  • Drive measurable human capital management outcomes for DailyPay clients.
  • Grow the employee base within each SA/ENT client by influencing employer financial wellness best practices.
  • Manage high-level client escalations and foster strong stakeholder relationships.
  • Advocate for the team and clients to improve product and marketing roadmaps.
  • Ensure Annual Operating Plan targets are met.
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