Account Manager (United Kingdom)

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Requirements:

• Minimum of 2-3 years of Customer Success Management and/or Account Management experience in SaaS or equivalent in the event industry.
• Proven customer management skills and a successful history of expanding and growing accounts.
• Ability to develop and manage pipeline and forecasting.
• Skilled at negotiating business terms and contracts.
• Effective problem-solving, critical thinking, communication, and relationship-building skills.
• Ability to develop trusted relationships with customers and internal teams.
• Skill in organizing, prioritizing, and taking independent action.
• Experience with CRMs, preferably Salesforce.
• Demonstrates empathy, honesty, and transparency.
• Able to navigate challenges in a fast-paced startup environment.
• Comfortable working remotely.

Responsibilities:

• Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
• Identify and successfully close renewals and expansion opportunities within your accounts.
• Achieve or exceed monthly and quarterly targets.
• Establish productive, professional relationships with key players in your assigned customer accounts.
• Drive engagement, high participation, and increase feature adoption across accounts.
• Leverage knowledge of Swoogo to advise on best practices around product usage.
• Ensure swift resolution of account issues by leveraging resources from cross-functional teams.
• Understand clients' needs and goals, and how Swoogo can be part of their solutions.
• Act as an influencer and coordinator to deliver services that enhance client trust.
• Represent the voice of the customer to provide actionable feedback to the product team.
• Proactively assess, clarify, and validate customer needs.