Principal Customer Analyst

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Requirements:

• Bachelor’s degree in Business, Statistics, Data Science, or a related field; advanced degree preferred.
• At least 7 years of experience in customer analytics or similar fields.
• Strong knowledge of customer metrics such as Customer lifetime value, churn, NPS.
• Demonstrated aptitude for leading in multiple contexts with diverse teams.
• Proficient in SQL and data visualization tools; experience in Amazon QuickSight is a plus.
• Expertise in statistical analysis, predictive modeling, and machine learning techniques.
• Hands-on experience in experimental design and measurement.
• Excellent skills in summarizing insights for diverse audiences.
• Understanding of data architecture and experience building analytics products.
• Proactive with strong project management skills.

Responsibilities:

• Responsible for developing and QA-ing customer datasets across business units.
• Lead on customer level metrics definitions through data governance.
• Operationalize customer measurement (scorecards, dashboards, driver trees, cohorts, etc.).
• Build AI powered diagnostic tools for customer retention and churn metrics.
• Leverage advanced analytics to forecast customer behavior and mitigate risks.
• Provide thought leadership in enriching customer data.
• Deliver customer insights to increase engagement and product usage.
• Foster relationships with various teams for enhanced strategies.
• Lead the development of standard processes for customer analytics.
• Mentor junior analysts and promote a culture of curiosity.