Technical Architect

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Requirements:

• 6+ years of experience in system, technical, or solution architecture - preferably in a Cloud, SaaS, or enterprise software environment.
• Excellent verbal and written communication skills with the ability to translate complex technical concepts for non-technical audiences.
• Experience with RESTful and JSON API implementation and integration.
• Familiarity with server-side and client-side programming languages.
• Strong CRM experience, preferably with Salesforce.com, HubSpot, or Dynamics.
• Experience with SaaS applications that support large-scale business processes.
• Experience advising on data migrations, mergers, and splits preferred.
• Ability to work with various customer Ops & Technical teams.
• SSO configuration & troubleshooting experience.
• Excellent instincts to interface with senior-level executives.
• Bachelor's Degree.
• Willingness to travel.

Responsibilities:

• Provide exceptional technical consulting and guidance via email, web and/or phone for customers using Gong product(s).
• Master and maintain expertise of Gong’s product lines and integration ecosystem.
• Lead and participate in multiple customer engagements concurrently.
• Execute technical consultation, discovery, and design workshops with customers.
• Plan and execute data migrations to the Gong platform.
• Conduct virtual technical overviews and knowledge transfer sessions.
• Produce detailed technical design documentation as needed.
• Respond to high-profile customer escalations.
• Liaise with Engagement Managers on project status and issues.
• Work closely with customers' technical and security teams.
• Assist pre-sales teams in gathering technical requirements.